Privacy Policy & Terms of Use

Short summary (At a glance)

We collect personal data to process orders, personalise your experience, and improve services. We do not sell your personal data. You can opt out of marketing communications anytime. For full details, read the policy below.

Privacy Policy

This privacy policy (the “Privacy Policy”), together with the terms of use, inter alia describes the Company’s policies and procedures on the collection, use and disclosure of the information provided by Users on the Platforms. The Company shall not use the User’s information in any manner except as provided under this Privacy Policy. Every User who accesses or uses the Platforms shall be bound by this Privacy Policy.

This Privacy Policy (“Policy”), together with our Terms of Use, describes Mother Sparsh’s policies and procedures regarding the collection, use, and disclosure of personal information provided by users (“you” or “Users”) on our platforms, including our website and other digital interfaces (collectively the “Platforms”).

This Policy is governed by and compliant with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable data protection laws of India. By accessing or using the Platforms, you agree to be bound by this Policy.

Collection of Personal Information

We obtain, store, use and transfer different kinds of personal information provided by you via various channels and other automated means (such as cookies, web beacons, pixels, tags, web server logs and other technologies). These get captured when you visit our website, update your profile, access our content, place an order, interact with our emails, participate in a contest, promotion or survey, contact customer support and interact with other Mother Sparsh-related ads, content, tools, widgets or plug-ins. We may also receive personal data about you from various third parties and public sources, information that is passively or automatically collected from You as mentioned below:

    • Personal Data:

Identity Data: Entails information such as your first name, maiden name, last name, username, gender, date of birth, marital status and similar identifiers.

Contact Data: Includes your name, email address, billing address, postal address, contact number and other similar details.

Demographic Information: Details such as your age, gender and country.

Login Credentials: Information related to your password, authentication and account access.

Profile Data: Includes your professional interests, wish lists and other profile-related information.

Content: Includes all the content you have shared with us, such as feedback, product reviews, shopping history, photographs, purchase and transaction information or questions.

Contacts: Includes information about other people that you provide to us.

    • Sensitive Personal Data: information required to process your payment such as your bank details, card number, expiration date,etc.

    • Technical Data: IP address, browser type, device information, cookies, and usage data

Information Collected Automatically

Mother Sparsh automatically collects information about your device and how it interacts with us, like:

User Behaviour Data: Includes information about the products purchased, pages visited, features used, emails and ads viewed, the time of day you browse and other similar information.

Device Data: Includes information regarding the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings and other similar information. It also includes details regarding your device’s location and IP address.

Marketing and Communication Data: Comprises your preferences in receiving marketing content from us and our third parties and your communication preferences.

Use and Purpose of Information Collected

We collect your data broadly for the following purposes:

    • To process and deliver your orders.
    • To personalize your shopping experience.
    • To send promotional offers (with your consent).
    • To improve our website and services.
    • To comply with legal obligations.

Consent for Communication

By using this website or engaging with us through any of our platforms—including but not limited to e-commerce portals, quick commerce apps, social media channels, WhatsApp, our company app, and retail touchpoints—you consent to Mother Sparsh collecting, storing, and using the communications exchanged with you to manage our relationship and provide you with updates, promotional offers, and service-related information. These communications may be delivered via phone calls, SMS, email, push notifications, WhatsApp messages, and social media interactions. Additionally, any feedback, reviews, or testimonials you share with us may be used for marketing and promotional purposes across our platforms and communication channels.

You acknowledge that your consent is freely given, specific, informed, and revocable at any time.

Opt Out Policy

Users have the right to opt out of receiving promotional or marketing communications from the Company at any time. The Company provides all Users with the option to unsubscribe by following the “unsubscribe” link or instructions provided in each such communication.

Alternatively, Users may exercise their right to withdraw consent by contacting the Company at info@mothersparsh.com.

Withdrawing consent for marketing communications will not affect the User’s ability to access or use this website or our services. However, the Company may continue to send non-promotional, service-related communications (such as transactional messages, order confirmations, or legal notices) that are necessary for the performance of services.

Sharing of Information Collected

We do not sell your personal data. We may share it with:

    •  Payment gateways and logistics partners for order fulfilment.
    •  Legal authorities if required by law.
    •  Third-party service providers under strict confidentiality agreements.

Data Security

We use a combination of administrative, physical and electronic security technologies, procedures and organisational measures to protect your personal data against loss, destruction, access, modification, distribution of your data and to help protect your personal information from unauthorised access, use or disclosure.

We have implemented an array of internal ethical rules for the processing of personal data. Our employees have received special training on the principles of the right to personal data protection and the basic obligations of companies in relation to the applicable IT rules and regulations. In addition, we limit access to your personal data to only those who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

The security of your Personal Data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its complete protection against all threats.

Data Retention

We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once the purpose is fulfilled, your personal data will be securely deleted or anonymized.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children without obtaining verifiable consent from a parent or legal guardian. If you believe we have collected information from a child without such consent, please contact our Grievance Officer immediately so we may delete the information. We do not engage in any tracking, behavioral monitoring, or targeted advertising directed at children.'

    •  Essential cookies – necessary for the website to function properly
    •  Performance cookies – help us understand how visitors interact with the site
    •  Functionality cookies – remember your preferences and settings
    •  Advertising cookies – used to deliver relevant ads and measure campaign effectiveness

By continuing to use our website, you consent to the use of cookies in accordance with this policy. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and user experience of the website. For more information on how we use and protect your data, please refer to other clauses of this Privacy Policy.

Third-Party Features

We may provide links to third-party sites or services via our website. If you access and use a third-party feature, both we and the applicable third party may have access to and use the information gathered through these features. Some examples of such features include:

Brand Pages: We may feature our content on social networks, including Facebook, Twitter and Instagram. Any information you provide to us when interacting with such content on our brand pages on social media will be treated in accordance with this Privacy Policy. Also, if you publicly mention our service or product on a third-party site; for example, use a hashtag associated with Mother Sparsh in a post, we may also feature them on our service.

Liking and Sharing: We may embed a pixel that allows you to “like” or “share” content on your Mother Sparsh account, through social networks such as Facebook, Instagram and Twitter. We may also collect any data you have allowed the third party to share with us such as your user ID, public profile information, email ID, date of birth, friend list and other data.

When you engage with third-party features and services, the providers may use automated means to access data related to your interactions with these features. This practice is subject to the privacy policies of the respective third-party providers; and to the extent permitted by applicable laws.

Phishing

Identity theft and the practice known as ‘phishing’ are of great concern to us. Safeguarding information to help protect you from identity theft is our top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

Changes to the Privacy Policy

Mother Sparsh reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site. Continued use of our website after changes implies acceptance. Any material changes to data processing shall be notified via email/pop up notice.

Terms of Use

Any products you purchase on or through this website should be used as directed in the instructions or on the product packaging. If you have any sensitivities or allergies to any listed ingredients, you should not use or consume these products.

As everyone has different skin, body and health conditions, which may react to an allergen at any given time, any product could cause a negative skin reaction or react differently to various treatments, even natural products. Before using any new product for the first time, you should test it on a small area of skin. If user develops a skin reaction or any other sensitivity or symptoms, discontinue use immediately and consult your physician.

Remember, you should never use new products on broken or irritated skin and discontinue using any product that causes any of the following: redness, scaling, itching, burning, soreness, blisters, watery eyes, irritation or other similar reactions.

We are not responsible if such a reaction should occur as a result of you using our products. Mother Sparsh shall, at no point, be held liable or responsible for any representations or warranties in relation to the Products. Refund of the price paid for the purchase of a Product or replacement thereof shall be governed by the Return and Refund Policy which may be accessed here.

Whilst we make every attempt to ensure the quality and accurate labelling of all ingredients used in our products, and we have tested our products, we do rely on the representations and warranties made by our suppliers and manufacturers.

Actual results may vary. You should not rely solely on the information contained in this website, as it does not claim to be comprehensive or specific to your personal needs or requirements.

This disclaimer does not seek to exclude any warranties implied by law which may not lawfully be excluded.

You acknowledge and undertake that you are accessing the Services and purchasing the Products at your own risk and that you are using prudent judgment before placing an order for a Product or availing any Services through the Platforms.

Governing Law and Jurisdiction

This is an Indian website and is subject to the laws of India. The courts at Chandigarh, India shall have exclusive jurisdiction over any matter/disputes arising out of this policy.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Grievance Officer at contact@mothersparsh.com