1. Introduction
This Privacy Policy (“Policy”) explains how Mother Sparsh Baby Care Private Limited (“Mother Sparsh”, “Company”, “we”, “our”, or “us”) collects, uses, stores, shares, transfers, and protects your personal data when you access or use our website, mobile applications, social media pages, customer support channels, and other digital platforms (collectively, the “Platforms”).
This Policy is intended to comply with the provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable laws of India.
By using our Platforms, placing orders, registering an account, subscribing to communications, or otherwise providing your personal data, you consent to the processing of your personal data in accordance with this Policy.
2. Details of the Data Fiduciary
Mother Sparsh Baby Care Private Limited
Email: grievance@mothersparsh.com
Customer Support: 18001213694/ 9138443932
Website: www.mothersparsh.com
For all privacy-related concerns, requests, or grievances, please contact our Grievance Officer mentioned in Section 15 below.
3. Personal Data We Collect
We may collect the following categories of personal data:
A. Identity Information — full name & username
B. Contact Information — email address, billing address, shipping address, phone number.
C. Account Information — login credentials, encrypted passwords, account preferences.
D. Transaction Information — products purchased, order history, payment confirmation details, refund and replacement records.
E. Technical Information — IP address, device information, browser type, operating system, cookie identifiers, session logs.
F. Usage Information — pages visited, time spent on pages, product interactions, marketing engagement, website navigation patterns.
G. Communication Information — customer support queries, reviews, feedback, testimonials, survey responses.
H. Marketing Preferences — communication preferences, subscription choices, consent preferences.
I. Payment Information — payment-related information processed securely through authorised payment gateway providers. Mother Sparsh does not store complete debit card, credit card, or banking credentials on its own servers.
4. How We Collect Personal Data
We may collect personal data through account registration, order placement, website interactions, customer support interactions, cookies and tracking technologies, surveys, promotions, and interactions with third-party service providers and logistics partners.
5. Purpose of Processing Personal Data
We process your personal data only for lawful purposes permitted under the DPDP Act, including order fulfilment, customer support, account management, fraud prevention, platform security, legal compliance, dispute resolution, service communications, and marketing communications based on your consent.
We do not process personal data for any purpose incompatible with the purpose for which such data was originally collected.
6. Consent
By voluntarily providing your personal data or using our Platforms, you consent to the collection and processing of your personal data for the purposes described in this Policy.
Where required by law, we obtain your clear and affirmative consent before sending promotional communications, using non-essential cookies, processing optional personal data, or conducting personalised advertising activities.
You may withdraw your consent at any time by using unsubscribe mechanisms, updating account preferences, or contacting us at grievance@mothersparsh.com
Withdrawal of consent shall not affect processing undertaken prior to withdrawal, processing required for legal compliance, or processing necessary to fulfil ongoing contractual obligations.
Please note that withdrawal of certain consents may affect the availability or functionality of some services.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience, analyse traffic, remember preferences, and provide relevant content.
We use essential, functionality, analytics, and advertising cookies.
Non-essential cookies are disabled by default and are activated only after obtaining your consent through our cookie consent banner.
You may manage cookie preferences through our cookie settings banner, browser settings, or device settings. Disabling certain cookies may affect website functionality.
For complete details, please refer to our separate Cookie Policy.
8. Sharing of Personal Data
We do not sell your personal data.
We may share your personal data with payment gateway providers, logistics partners, IT and cloud service providers, marketing and analytics providers, customer support providers, professional advisors, and government authorities where legally required.
All third-party recipients are required to maintain appropriate confidentiality and security safeguards.
9. Cross-Border Transfers
Your personal data may be processed or stored outside India by authorised service providers including cloud service providers, analytics partners, and platform providers.
Such transfers shall be undertaken only in accordance with the DPDP Act and applicable government notifications relating to permissible jurisdictions.
We shall take reasonable contractual and organisational safeguards to ensure protection of personal data transferred outside India.
10. Data Security
We implement reasonable technical, administrative, and organisational safeguards to protect personal data against unauthorised access, disclosure, misuse, alteration, destruction, or loss.
Security measures may include encryption, access controls, secure servers, confidentiality obligations, periodic security reviews, and restricted employee access.
While we strive to protect personal data, no method of transmission or storage is completely secure.
11. Data Retention
We retain personal data only for as long as necessary for the purposes stated in this Policy or as required by applicable law.
After expiry of applicable retention periods, data shall be deleted, anonymised, or securely destroyed.
12. Rights of Data Principals
Subject to applicable law, you have rights under the DPDP Act including the right to access information, correction and updating, erasure, withdrawal of consent, grievance redressal, and nomination.
To exercise these rights, please contact our Grievance Officer. We may verify your identity before processing requests.
13. Children’s Privacy
Our Platforms are not directed toward children under 18 years of age.
We do not knowingly collect personal data from children without verifiable consent of a parent or lawful guardian.
We do not undertake behavioural monitoring of children, targeted advertising directed at children, or tracking activities likely to cause harm to children.
14. Personal Data Breach Notification
In the event of a personal data breach, we shall take reasonable measures required under applicable law, including investigating the breach, mitigating potential harm, notifying affected users within applicable timelines, and notifying the Data Protection Board of India where legally required.
15. Grievance Officer
For any privacy-related concerns, requests, complaints, or exercise of rights, please contact:
Grievance Officer
Mother Sparsh Baby Care Private Limited
Email: grievance@mothersparsh.com
Toll-Free: 18001213694/ 9138443932
Monday to Saturday, 10:00 AM – 6:00 PM
If your grievance remains unresolved, you may escalate the matter to the appropriate authority under applicable law, including the Data Protection Board of India.
16. Third-Party Links and Services
Our Platforms may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, policies, or content of third-party platforms. Users are encouraged to review the privacy policies of such third parties before sharing personal data.
17. Changes to this Policy
We reserve the right to modify or update this Policy from time to time.
Material changes shall be notified through website notices, email communications, or platform notifications.
Continued use of our Platforms after such updates constitutes acceptance of the revised Policy.
18. Governing Law and Jurisdiction
This Policy shall be governed by the laws of India.
Courts located at Chandigarh, India shall have exclusive jurisdiction over disputes arising out of or relating to this Policy.
